At Epic Kuppayam, we are committed to bringing you high-quality online textiles, from our beautiful sarees and customized churidars to our curated graphic t-shirts. Because many of our products are made-to-order, customized, or part of exclusive collections, we do not accept general returns or exchanges for changes of mind, incorrect sizing choices, or style preferences.
However, your satisfaction is our priority. We will fully back you if a mistake happens on our end.
1. Damages, Defects, and Wrong Items
If your package arrives damaged during transit or if you receive the wrong item/size entirely, we will gladly accept a return and issue a full refund.
Reporting Window: You must report the damaged or incorrect item within 48 hours of delivery.
How to Report: Please contact our support team via email or WhatsApp with your Order ID and clear photographic evidence of the damage or the incorrect product received.
Unboxing Video (Recommended): To ensure a seamless and swift approval process, we highly recommend recording a quick, uninterrupted unboxing video when you first open your package.
2. The Refund Process
Once your return request is verified and the item is safely shipped back to our warehouse, your refund will be processed immediately:
Prepaid Orders: The full amount will be credited back to your original payment method (Credit/Debit Card, Net Banking, or UPI) within 5–7 business days.
Cash on Delivery (COD) Orders: For orders placed using our Cash on Delivery option, our support team will contact you securely to gather your bank details or UPI ID for a direct electronic transfer.
3. Need Assistance?
If you have any questions regarding your order, fabric details, or sizing before making a purchase, please reach out to our team—we are always happy to help you make the perfect choice!
Email: esrajaneesh@gmail.com
WhatsApp / Call: [9778470247]
Business Hours: 10:00 AM – 6:00 PM (Monday to Saturday)